Shipping policy
Dispatch & Delivery
Orders will be processed on a weekly basis, unless otherwise specified at the time of order. We're a small team and will dispatch weekly according to demand with the exception of order placed prior to Christmas where we will aim to pick orders & dispatch orders more frequently. Please email us at stellar@make-bank.co.uk if your order is urgent.
We post all UK orders out via Royal Mail 2nd class or Royal Mail Tracked 48 depending on what you select at checkout. Please note that if you select standard Royal Mail 2nd class (and not Tracked 48) this is dispatched at your own risk. This is unsigned for and untracked and in the event the order does not reach you (but has been shown to have been delivered by Royal Mail) there is nothing further we can do. For extra peace of mind, especially for larger orders, we encourage you to select "Tracked 48" as a shipping option.
Delivery times are sadly out of our hands and can be subject to delays (from Royal Mail or force majeure). We cannot be held responsible for any delays. Sorry!
We ship internationally and all international orders will be shipped via Royal Mail on a tracked service. Deliveries take anywhere from 5-14 business days from the point of dispatch, depending on which country. They will also be subject to (potential) local customs delays and also sometimes there may be additional import duty, local taxes to pay. Sadly that stuff is out of our hands.